Sangoma A200 Warranty

Sangoma A200 warranty lasts for a lifetime, and entails repair and replacement of hardware parts in case of malfunction. The warranty comprises a 30-day money back guarantee, with no questions asked. An unlikely event of a defect is comprehensively catered to by the free technical support and free replacement, if needed. The consumer needs to register the bought product online at www.sangoma.com/warranty/register/. Furthermore, the person needs to have a proof of purchase in the form of a bill, product registration form or warranty card. The purchase should be bought through an Empowered by Sangoma partner.

There are many shops and outlets that provide Sangoma A200 warranty for around five years. These enterprises are not Empowered by Sangoma partners, and thus cannot offer the real lifetime warranty to the consumer. If the proof of warranty is damaged, as in the case of a defective card, the consumer needs to contact the Sangoma technical support. The user can also call the direct international number 1-905-474-1990 in case of loss of card. Sangoma authorities provide replacement or repair of the defective warranty card by issuing an RMA.

Information required for getting an RMA is name of the customer, name of the organization or company from where the product was purchased, name of the model, and serial number of the defective items. RMA issuing authorities also need shipping address, phone number and quantity of items that are returned. Besides, all this information must match with the details of the product registration. Only the original registrant can receive the benefits of the warranty. Moreover, if the product has not been previously registered by the consumer under the lifetime warranty offered by Sangoma, the company cannot issue a subsequent RMA.

Shipment of RMA via the UPS Ground is not accepted by the company, and are henceforth refused and returned. Products sent by shipment must be packaged properly, as any damage during the shipment will not be eligible for warranty.